Table 1 Level of clients' satisfaction with ART service at Woliso town health facilities
Variable | Level of client satisfaction n (%) | ||||
|---|---|---|---|---|---|
Very dissatisfied | Dissatisfied | Neutral | Satisfied | Very satisfied | |
Healthcare workers communication | |||||
The way the provider welcomed me | 10 (2.8) | 45 (12.5) | 9 (2.5) | 184 (51.0) | 113 (31.3) |
The provider approach when they were examining | 15 (4.2) | 42 (11.6) | 7 (1.9) | 181 (50.1) | 116 (32.1) |
The way providers are talking to me | 13 (3.6) | 44 (12.2) | 9 (2.5) | 179 (49.6) | 116 (32.1) |
How the provider listened to my concerns | 14 (3.9) | 39 (10.8) | 13 (3.6) | 176 (48.8) | 119 (33.0) |
How provider respect my privacy | 13 (3.6) | 42 (11.6) | 16 (4.4) | 167 (46.3) | 123 (34.1) |
Client Confidentiality is observed in the ART | 11 (3.0) | 46 (12.7) | 9 (2.5) | 159 (44.0) | 136 (37.7) |
Health center physical environment | |||||
Cleanness of health center | 18 (5.0) | 49 (13.6) | 17 (4.7) | 144 (39.9) | 133 (36.8) |
Cleanness of latrine | 73 (20.2) | 76 (21.1) | 22 (6.1) | 108 (29.9) | 82 (22.7) |
Visible directions for clients | 138 (38.2) | 71 (19.7) | 20 (5.5) | 62 (17.2) | 70 (19.4) |
Availability of educational materials | 174 (48.2) | 57 (15.8) | 14 (3.9) | 52 (14.4) | 64 (17.7) |
Sufficiency of service-giving rooms | 46 (12.7) | 67 (18.6) | 23 (6.4) | 122 (33.8) | 103 (28.5) |
Diagnosis and treatment factors | |||||
laboratory test available during the visit | 12(3.3) | 51(14.1) | 15(4.2) | 110(30.6) | 173(47.9) |
Obtain drugs at pharmacies | 17(4.7) | 46(12.7) | 12(3.3) | 112(31.0) | 174(48.2) |
The clear explanation given for drugs | 93(25.8) | 42(11.6) | 9(2.5) | 84(23.3) | 133(36.8) |